RETURN PROCESS

Hey Bud, sorry to hear you're dissatisfied with your product! 

Allow us to walk you through the CANNABIS return request process:

1. Return to our store within 5 days  of purchase with your cannabis product and original packaging.

2. A Budtender will listen to your complaint or concern and do a brief analysis and troubleshooting of your product in-store. If it's a simple fix, we'll send you on your merry way with an immediate resolution - If it's something that needs to be further investigated, we'll proceed with the next few steps:

• Hang tight as we ask you questions and collect all necessary details about your complaint or concern
• If we are unable to give you an exchange product at the time of your 'return request' and your product case needs to be escalated - You will receive a 'return request' slip for your reference. During this time your return is out of our hands as we await for OCS to determine the best course of action, whether that is a refund or an exchange product. We kindly ask of your patience during this time :)
• Once OCS has come to a decision *typically within 1 week* You will be contacted by our store with the update - but never hesitate to give us a ring to just check in.
  *We receive all of our Cannabis products directly from OCS, if they have to open up an investigation, pending on your unique case, your return request could take up to 4 weeks*

Please note: Returns are NOT eligible without it's original packaging, access to your purchase receipt or to those who are dissatisfied with the flavour of a product. Please always ask a Budtender prior to purchasing the product you are considering what the flavouring, aroma's and terpenes are so you can ensure you're making the best possible choice to suit your taste buds!

ALL ACCESSORIES ARE FINAL SALE .

Any questions - Never hesitate to contact us directly at our store-front, by telephone: 807.464.1851. Contact our Store Manager directly by emailing: lotwcannabis@gmail.com